Administrative Systems and Service Delivery Concerns for New York State’s Individuals with Intellectual and Developmental Disabilities

  • Recent data justify growth in OPWDD’s typically stagnant budget.  Data collected through the Center for Disease Control’s National Health Interview Survey show 1 in 6 children (17.8%) diagnosed with at least one developmental disability in 2017 (increased from 16.2% in 2009).[1] 
  • Additional state funding must be made available to address the ongoing workforce crisis which continues to compromise continuity of supports and services for individuals with IDD within the nonprofit sector.  According to National Core Indicators, the average turnover rate for Direct Support Professionals in New York State is 33 percent.[2]
  • Additional, targeted state funding is necessary for high needs adult individuals with IDD who require a more acute level of care and are more at risk of being underserved, due to the increased labor and costs associated with their high level of need.  Federal education funding legislation (H.R.4676) was recently introduced in the House of Representatives on for this very reason; to provide additional funding for schools who serve students with more complex needs.
  • New York would be wise to pause and take a step back to assess its system transformation goals and benchmarks to; gather, analyze and publish data, establish strong, person centered quality measures, ensure consumer centered policies and create strong oversight measures.  “The problems of MLTSS programs for people with IDD have caused states to rethink managed care as the model for IDD service system reform.”[3]
  •  The critical foundation for case management through Care Coordination Organizations (CCO) in New York is not fully operational, as technology and monitoring infrastructure systems are not yet in place. “Case management and supports coordination for people with IDD is often a much more significant and involved role than for many other populations.”[4]
  •  “While much research has been conducted on whether Managed Care delivery systems result in better outcomes than fee for service (FFS), there is no definitive conclusion as to whether managed care improves or worsens access to or quality of care for beneficiaries”.[5]
  • Results of a recent survey of fifteen states that moved some Long Term Services and Supports for Individuals with Intellectual and Developmental Disabilities (IDD) to Managed Care Long Term Services and Supports (MLTSS) found that “most states did not realize a cost savings…” and that “there are no commonly accepted measures of quality” for the IDD population.[6]
  • Additional state funding will be necessary to implement MLTSS for individuals with IDD; however, the cost-benefit analysis is not necessarily beneficial.  “While there are savings achieved on long term supports and services claims, the amount of increased administrative expenditures outweighs savings from claims”.[7]
  • Experience in other states has shown many challenges in successfully transitioning to MLTSS  “… due to “lack of potential cost savings, limited experience serving people with IDD, limited state experience in setting managed care rates, need for meaningful quality measures, lack of managed care experience among providers, and the unique role of IDD case management and supports coordination…”[8]
  • “Recent experiences in other states demonstrate that a focus primarily on cost savings, especially in the short-term is unlikely to result in success and may drive reductions in quality and/or service cuts that harm IDD beneficiaries.”[9]
  • As major stakeholders, families and self-advocates play an integral role in the transformation of New York’s service provision for individuals with IDD and should be included in all stakeholder groups.  “…Successful programs are most likely to result from careful planning, significant and ongoing engagement with stakeholders, and a clear policy vision intended to advance the goals of integrated, quality home and community-based services.”[10]

The State-Wide Family Advocacy Network of New York State is an independent coalition of like-minded organizations from around New York State, comprised of the families, guardians, and friends of people with Intellectual and Developmental Disabilities. Our mission is to educate and inform policy makers, the media and the public on issues impacting our disabled children and loved ones. SWAN is an

independent, all-volunteer organization that receives no government or service provider money; its activities are entirely self-supported. 


[1] Official Journal of the American Academy of Pediatrics; Prevalence and Trends of Developmental Disabilities among Children in the United States: 2009-2017, October 2019; 144 (4) e20190811.

[2] Pg. 17, NASDDDS, Human Services Research Institute; National Core Indicators 2017 Staff Stability Survey Report. Jan 2019

[3] Pg 16, Center for Consumer Engagement in Health and Innovation; Service Disrupted: Managed Long Term Services and Supports Falling Short for Adults with Intellectual and Developmental Disabilities. November 2019

[4] Pg. 5, Health Management Associates; Current Landscape; Managed Long-Term Services and Supports for People with Intellectual and Developmental Disabilities, prepared for ANCOR. June 11 2018

[5] Medicaid and Chip Payment and Access Commission (MACPAC); Managed Care’s Effect on Outcomes

[6] Pg. 35, Intellectual and Developmental Disability Care Evaluation, University of Texas School of Public Health. December 31, 2018

[7] Pg 12, IDD LTSS Texas Health and Human Services Commission, Carve-In Cost-Effectiveness Evaluation Report. Deloitte, Jan11, 2019

[8] Pg 1, Health Management Associates; Current Landscape; Managed Long-Term Services and Supports for People with Intellectual and Developmental Disabilities, prepared for ANCOR. June 11 2018

[9] Pg 1, Health Management Associates; Current Landscape; Managed Long-Term Services and Supports for People with Intellectual and Developmental Disabilities, prepared for ANCOR. June 11 2018

[10] Pg 43, Health Management Associates; Current Landscape; Managed Long-Term Services and Supports for People with Intellectual and Developmental Disabilities, prepared for ANCOR. June 11 2018

SWAN-data-analysis-1-14-20-FINAL-VERSION

SWAN Meeting with Paul Francis – 9/22/18 – Leave Behind Document

SWAN met with Paul Francis on October 22, 2018

Our discussion focused on the following three concerns:

  • Workforce Crisis
  • Implementation of Managed Care
  • Data Needs for System Health Assessment

Our leave-behind document is available here: Francis mtg leave behind FINAL3

 

SWAN Meeting With OPWDD Leadership – 9/17/18

SWAN Sept 17 mtg with OPWDD FINAL

Meeting Summary – 9/17/18

Attendees: OPWDD – Acting Commissioner Kerry Delaney,Kate Marley, Neil Mitchell, Greg Roberts, Leslie Fuld , Roger Bearden, Abiba Kindo

SWAN: Brad Pivar, Pat Curran, Meri Krassner, Elly Rufer, Fran Kermian*, Kathy Bunce*, Jim Karpe*, Barb DeLong, (*via video/teleconference)

Note: Action items are in bold for quick reference

 

Discussed the draft of NYS Medicaid Managed Care Organization I/DD System Transformation Requirements (SIP-PL) out for public comment. Kerry acknowledged our request for an extension on the time period and advised us that there would be a two-week extension that will announced formally shortly.   Further she emphasized that they will always take feedback regardless of published deadlines.

 

Kerry also shared that they are working on a simple summary presentation to educate families on the upcoming changes which would be posted to their website so families could see it. . She asked SWAN to gather what we think would be FAQ’s from a family or individual’s perspective as well as areas of concern so they can be addressed. Requested one-week turnaround which later was revised to ASAP. SWAN members forwarded their input to Greg Roberts directly.

 

The Coordinated Assessment Tool (CAS) was discussed. Many members of SWAN have had an opportunity to experience the CAS in the last 3 months. We shared our various experiences and Kerry indicated that the CAS leadership team in Albany absolutely needs to hear feedback from the experience and where the CAS failed to describe the person accurately. Furthermore, she heard us on the problem of amending the CAS and the need for a clear amendment process. It is unknown WHEN/IF the CAS is replacing the DDP-2. Further, she said the CAS was not intended to determine individual budgets but rather rate setting. ACTION: Kate/Diane will schedule a meeting with SWAN about the CAS.

 

CCO implementation was discussed. OPWDD acknowledged that they were aware of Medisked having issues but to their knowledge they indicated things were resolved. They understand there has been significant frustration and are meeting with CCOs weekly, however the Medisked issues have to be resolved between the CCO’s and the vendor directly.

In addition OPWDD acknowledged the pain families are experiencing with the requirement to change Care Manager based on Tier level. OPWDD indicated that they are working with the CCO’s to devise strategies to allow some flexibility with case load, team assignments, etc.

Discussion regarding the expectation of CCO’s evolving into MCO’s. OPWDD indicated it was hard to tell how it will evolve – their preference would be for providers to apply. They mentioned that CCO’s may incorporate into a different entity apply as well. They expect their will be three MCO’s.

 

Workgroups were discussed and SWAN’s disappointment that it appeared that all the work fell into a black hole. Kerry indicated that final drafts will go back to each workgroup. Further ALL drafts will go to all SWAN members. In the process of prioritizing them, they will be implementing those recommendations that do not have fiscal impact and then determining if there are funds to cover other recommendations. Kerry also indicated that all workgroup leads would be required to present the items to their workgroup. Tamika Black is Deputy Commissioner of Quality.

We discussed the ongoing workforce crisis and how desperate families and individuals are feeling. Kerry agreed and indicated that as a field, we need to come together to discuss how to make it better in a proactive fashion. Kerry will request Sharon to send the workforce report to Brad. (He will forward to SWAN). In addition, SWAN shared that Self Direction is in general, broken.

 

We talked about the various organizational changes and our concern that so much institutional knowledge is walking out the door. We further expressed our continued expectation that OPWDD remains as its own entity and not be swallowed up by DOH. Kerry indicated that it will continue as its own entity and that DOH is deferential to OPWDD’s experience.

 

Kerry suggested that we should have monthly teleconferences to insure communication channels are open. She will have Suzanne set them up and advise us and that they are very helpful in dealing with CMS.

SWAN asked Kerry who in DOH should we be reaching out to inform/educate/advocate with. Kerry will advise.

 

 

 

 

Dated: 9/24/18

Support of Direct Support Professionals – 10/16

SWAN – DSP wage Final Oct 2016

We add our support to the many voices calling for appropriate funding and wage increases in the 2017-18 NYS Budget for the dedicated Direct Support Professionals who work with our loved ones, people with IDD.

In these transformational times NYS wants to provide a wide range of Individualized and Community based services. Are we going to develop a large number of certified residences or simply concentrate on alternative residential supports? Can we successfully transition our sheltered workshop workforce to competitive employment? Will Self-Direction redefine the service system? Regardless of the answers to these or any of the myriad other issues that we are facing one truth stands out. If we do not have a stable, professional workforce none of these other questions matter.

The bFair2DirectCare coalition highlights the vacancy rate and the turnover that providers are dealing with. Though these statistics may be disconcerting, for our loved ones staff vacancies and turnover are personal. Vacancies means broken promises of services that are approved but not delivered. Vacancies mean activities have to be cancelled. Turnover isn’t just losing staff. Turnover is losing friends.

We ask an enormous amount from DSPs, from accompanying individuals in the community, administering medication at the right times and in the right doses, following eating protocols, assisting in activities of daily living for many different people, day after day after day. We also ask that DSPs understand and are responsive to people’s emotional needs. Direct Support Professionals are trained to deal with challenging behaviors and non-verbal people. Everything they do must be recorded and checked. DSPs are there when we can’t be and they are family when family members are not around. This is not a job for just anyone, it takes dedication and caring. Mostly, though, being a DSP should not and cannot continue to be a minimum wage job.

Ten years ago average DSP wages in the not-for-profit agencies were approximately 50% higher than minimum wage. Today those same agencies are struggling to meet the NYS minimum wage mandates. bFairto2Directcare is asking for an increase in reimbursement of $45Million each year for six years in order to reach a ‘living wage’ that is 18% higher than minimum wage in NYC and 24% higher than minimum wage in Upstate NY. While this may achieve a greater level of stability than we are currently experiencing, it falls very short of recognizing DSPs as the valued and skilled workers that they are. Of course this is not an issue for DSPs in the NYS workforce. Pointing out the disparity between the state and not-for-profit workers is rarely even part of the discussion. Still, for those of us lying awake at night wondering how our children will be cared for as we watch services degrade across the state, it’s difficult to understand why this huge difference continues to exist.

Finally, we encourage the administration to address these issues today. Six years is an awfully long time to achieve such a modest outcome. For those of us in our sixties and seventies who still provide care for our children with Developmental Disabilities, six years seems like a lifetime and may very well prove to be one.

SWAN NY

Capital Region : ENYDDA , Patrick Curran/Brad Pivar,   ENYDDA@gmail.com  

Western New YorkDDAWNY Family Committee,  Kathy Bunce/Barb Delong ,  ddawnyfamilycommittee@gmail.com              

Hudson Valley Area:  GROW, Barbara Masur/Will Mayerik,  info@grow-ny.org                                                                            

New York City:  NYC FAIR ,  Jim Karpe/Meri Krassner/Elly Rufer,   nycfair@gmail.com

 

10/24/2016